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We believe that nothing is more important than client satisfaction and continually exceeding expectations. Our clients notice the difference. We are proud that our clients stay with us year after year, and refer their friends and associates to us. We have included a sampling of some recent feedback below. If you would like to join the conversation and tell us what you are thinking about your Gowrie experience, send us an email at firstname.lastname@example.org.
Whenever I have a question, I get a response right away. You acknowledge my question with either the answer, or that you are working on it, and will have the answer at a specific date and time. Then, you follow through with what you said you’d do. Gowrie always make me feel like I’m important.
Thanks again for all that your company does in working with us. It's the caring from that first, bright "hello" of the receptionsist which set you apart from the competition.
Timely, professional and great to work with… You were our hero when dealing with this claim and the voice of reason.
I’m a firefighter. My town just went with you Gowrie Claims Services. I had an injury in March and had surgery in April. That speed is unheard of in the fire service. You guys are great.
Your careful attention to detail, guidance, and continuous communication reinforces our choice to move our insurance coverage to your company.
You are impressively knowledgeable and articulate about the pleasure craft insurance business and the factors I need to know to make proper decisions. I appreciate your taking time to talk with me, your great efforts and your terrific insights, advice and guidance.
Our Gowrie agent is knowledgeable and always advocates best practices that will benefit and protect our company. Certificates are handled in a very timely fashion. Liability claims are followed closely. Don't change the personal service. Having the same staff handle our account is a real plus.
Thanks again for your help with all of this! It was refreshing to actually talk with someone who "knows" horses and understands the nature of the business.
All in all, collectively, a completely satisfactory and professional execution. The repair to my vessel, the dealings with the insurance company, and the financial arrangements were all handled wonderfully by the various professionals involved.
My contact at Gowrie responds within moments to every request I make. I feel like she’s just sitting there, waiting for an email or a call from me! It is such an unusual experience these days. How many companies can you call and get to talk to somebody who understands your needs anymore?
Our Gowrie account manager got right on it and contacted the employee “after hours” to let her know that it was all taken care of. Needless to say… we have a very happy employee. This is not the first time you have gone the extra mile.
I just wanted to write and let you know how pleased we have been not only with Gowrie Group, but also with the wonderful staff that assists us with all of our insurance needs. It has not been a simple process but with you guiding us it has seemed like a breeze. Not only is she knowledgeable, but she is very patient and kind.
You have consistently taken care of us with every question, concern, and claim in a manner that is exceptional in today’s business world. Your personal treatment of our small club makes us feel like a million dollar account.
Thank you for all your help getting our club through the season. Both the racing and Junior Sailing programs were a success!