Career Opportunities


Skip Navigation LinksHome > About Gowrie > Career Opportunities Gowrie Group offers an exciting, challenging, professional working environment. We are committed to the ongoing development of our employees, and provide our team with excellent training resources, sophisticated technology platforms, a collegial atmosphere, and significant career growth opportunities. Gowrie offers competitive compensation and quality benefits packages.

The company is locally and nationally renowned; it is the top privately held property/casualty agency in Connecticut, is the largest independent marine insurance agency in the US, and is part of the prestigious listing of the Top 50 National Property/Casualty Agencies. Every year, starting in 2011, the company has been voted based on employee feedback as a “Top Workplace in Connecticut.”

Gowrie Group is always interested in hearing from motivated, energized, and focused individuals who have expertise and experience in one or more of our core focus areas: commercial insurance, personal lines insurance, marine insurance, benefits insurance, account management, and customer service.

To learn more or to submit your resume and cover letter, please contact our Careers Team anytime at careers@gowrie.com, 860.399.3662, or 800.262.8911

We are actively recruiting for the positions below.


Personal Insurance Lines Account Manager

Job Description: Personal Lines Account Manager/Claims Specialist

The Personal Lines Account Manager position will be a dual role which is responsible for the day to day execution of policy changes, renewals, administration and servicing of new and existing clients as well as coordinating and managing the personal lines claims. The Account Manager will be able to work independently, as well as contribute to a team. A complete and thorough knowledge of personal lines insurance is required. The position is also responsible for keeping up with industry challenges and changes.

Account Manager Responsibilities:

  • Provide superior service to assigned accounts.
  • Ensure timely response to client requests.
  • Address customer inquires and issues immediately.
  • Assist with claim inquiries, cancelations and endorsements.
  • Conduct renewal reviews with complete and thorough understanding of each client’s policies.
  • Effectively utilize technology.
  • Follow work flow and procedures established by the agency.
  • Coordinate with Sales Producers to maintain client information and achieve optimal results.
  • Independently complete special projects and research as needed.
  • Meet or exceed performance expectations with a strong commitment to the mission, goals and values of the agency.
  • Oversee the claim handling activities for Gowrie Group Personal Lines.
  • Coordinate and deliver superior claim service ensuring that Gowrie Group Personal Lines has adopted and is adhering to clear standards for claim reporting, carrier loss adjustment, and customer communication. Standards will be established for each type of claim: home, auto, umbrella, inland marine etc.
  • Coordinate with Gowrie Group Claim Manager and Personal Lines Manager on handling activities between the client, the agency and the carrier on all large losses/claims in suit/claims being investigated for fraud by carrier.
  • Position will maintain claim data in the agency management systems and monitors agency and carrier claim information to identify trends and needs.
  • Facilitate communication on claim issues between producers, account managers, agency principles, carrier personnel and client.

Qualifications:

  • Licensed in Property & Casualty.
  • Comprehensive knowledge of general insurance policy coverage and state regulations.
  • Exceptional interpersonal and communication skills.
  • Extremely well organized, accurate and detailed oriented.
  • High level of ability to plan, prioritize and multi-task to meet tight deadlines. Proactive.
  • Strong customer service acumen is critical.

Benefits:

  • Medical coverage
  • Dental coverage
  • Vision Care coverage
  • Long Term Disability
  • Short Term Disability
  • Life Insurance
  • 401k
  • Voluntary Supplemental Life Insurance
  • Voluntary Dependent Life Insurance
  • Flexible Spending Accounts
  • Fitness Club on site

To Apply:


Claim Account Manager

Reports to: Managing Director, Gowrie Claims Services
Works with: Claims Adjusters and Director (as required)
Work Location: Marshfield, MA

Job Function:

  • Rates medical bills based on provider location and procedure codes in accordance with rates set by the industrial accident board or Medicaid, as directed by the account.
  • Enters rated bills into the ALYCE computer system.
  • Responds to inquiries from medical service providers.
  • Contact medical providers (via e-mail, written correspondence) to collect and verify substantiating materials to support payment request.
  • Verify that diagnosis, procedures and prescription information coincides with injury reported.
  • To maintain a timely and accurate turnaround timeframe for all medical bills received.
  • Process medical bills for payment two (2X) times a month.
  • Scan and index medical notes/bills etc. into the ALYCE system.
  • Mail processed bills to clients for payment.
  • Save loss run reports and distribute copies of same to clients.
  • Advise Westbrook when checks are ready for processing. Send appropriate documentation to Westbrook and clients.
  • Works to ensure security and confidentiality of client medical information.
  • Performs other duties as requested by the department.

Qualifications:

  • Graduation from high school.
  • Knowledge of medical terminology.
  • Secondary training, education or knowledge in medical billing procedures.
  • Excellent organizational skills and attention to detail.
  • Ability to maintain positive working relationships with co-workers.
  • Ability to use computer systems accurately.
  • Knowledge of Workers Compensation.
  • Working knowledge of claims.
  • Familiarity with Municipalities and Non-Profit business.

Benefits:

  • Medical coverage
  • Dental coverage
  • Vision Care coverage
  • Long Term Disability
  • Short Term Disability
  • Life Insurance
  • 401k
  • Voluntary Supplemental Life Insurance
  • Voluntary Dependent Life Insurance
  • Flexible Spending Accounts
  • Fitness Club reimbursement

To Apply: