We believe that nothing is more important than client satisfaction and continually exceeding expectations. Our clients notice the difference. We are proud that our clients stay with us year after year, and refer their friends and associates to us. We have included a sampling of some recent feedback below. If you would like to join the conversation and tell us what you are thinking about your Gowrie experience, send us an email at firstname.lastname@example.org
- "Gowrie Group, our insurance program manager, is the best at customer service of any company I have ever dealt with. Every Gowrie employee treats customers special. From the receptionist who makes you feel like her best friend, to the president."
- "My account manager at Gowrie is the best insurance agent on the planet. She knows her business, follows through, and gets things done. She is the major reason I am using Gowrie, she is the best."
- "You have consistently taken care of us with every question, concern, and claim in a manner that is exceptional in today’s business world. Your personal treatment of our small club makes us feel like a million dollar account."
- "My account manager at Gowrie is the only person in the business who speaks English when talking about insurance. She makes it easy to understand."
- "Everything. Knowledge, quickness to respond to what ever I need or have questions. A smile on your face. You can hear it on the phone."
- "As always, I am grateful for your customary, outstanding, level of service."
- "I have been a Gowrie customer since 2005. In the mid-March 2010 wind storm, my Beneteau was knocked off its stands. My Gowrie claims manager is remarkable. She has been proactive in making sure the claim was processed fairly. She has always responded to my questions and concerns with timely and sound advice. Her level of service and knowledgeable handling of this claim, which was major for me, has created strong loyalty on my part to your company. If I had questions or requests that were in someone else's department, she would gladly check or ensure others were responsive. Well done. I could not be happier with the service."
- "I cannot begin to tell you how responsive and reliable the team at Gowrie has been for us. We’ve been dealing with them for at least 15 years. We had significant damage after a storm and they worked a miracle on that claim...they don’t let anything slip by."
- "Gowrie was quick to handle my claim. You were ready to go before my repair shop had even given me a quote."
- "I want to thank you so much for all your effort on my behalf. Because of you, I experienced a happy ending to an unhappy incident. Many thanks!"
- "I want to thank you for handling our recent claim. The fact that you did not accept the initial findings of the insurance company and fought to make them realize they were looking to the wrong policy for coverage, is very much appreciated. It is good to know you are looking out for the benefit of your customers. It is a pleasure working with you and the entire team at Gowrie."
Proactive and responsive.
- "Whenever I have a question, I get a response right away. You acknowledge my question with either the answer, or that you are working on it, and will have the answer at a specific date and time. Then, you follow through with what you said you’d do. Gowrie always make me feel like I’m important."
- "What I like about Gowrie is that you are very responsive to all inquiries. You make getting marine insurance so easy that it only takes minutes, and rates are very competitive."
- "You stay on top of the industry for me… if a better company or product (rates, coverage etc.) comes along, you will offer the chance to switch."
- "I appreciate your timely responses to my concerns and look forward to dealing with you for many years to come."
Customized and creative approach.
- "I like the attention our Gowrie agent pays to the details of our business and appreciate the way she understands how all those details come together in structuring our specific insurance program."
- "Tenacious in solving difficult insurance placements. Didn’t give up in spite of problem property locations."
- "Thanks so much for your help navigating through the business insurance waters! Your professionalism and attention to detail has been wonderful!"